Yelp is announcing our inaugural Bizzie Awards celebrating the most customer-friendly small businesses and communities in America. The Bizzie Awards recognize and celebrate 25 businesses who go above and beyond to serve their customers on Yelp. And their ratings show they’re winning over customers offline as well!
To determine Bizzie Award winners, we looked at businesses of all types and measured them based on their proactive approach to customer engagement online with Yelp, including sharing information with customers about their business history, specialties and service offerings. Another key factor in determining these businesses is their engagement with customers on Yelp via review responses, messaging and other tools that help business owners directly connect with customers. The winners are a diverse group of businesses, from a cardiologist in LA to a salon in Cherry Hill, NJ, and lots in between.
Without further ado, the 2016 Bizzie Award winners are:
We also examined Yelp’s trove of data to highlight the cities with the highest concentration of businesses that meet the same criteria in providing outstanding customer service. These are the top 10 cities in the US where local businesses go above and beyond to serve their customers online and off.
Yelp’s mission is to connect people with great local businesses, and these awards demonstrate that those connections can contribute to the success of a small business, as well as the local community where they operate. The Bizzie Awards will be an annual program to celebrate businesses that use Yelp to maximize their service offering for – and connection to – customers, online and off.