The value of Yelp for business owners has been proven time
and again and is thanks in large part to the high quality content on our site. The review filter, content guidelines and terms of service are all
in place to make Yelp a better, more useful place for everyone, business owners
and consumers alike. That said, the allure of a page full of five-star reviews
can turn even the most ethical business owner starry-eyed and persuade some to
attempt to game the system by paying for reviews.
This pretty much breaks every rule in the book, not to
mention it’s just wrong to mislead consumers with fake reviews. To
combat this, we’ve put on our detective hats, tracked down these rogue
solicitations and are now giving you a heads up. Starting today, when we’ve determined that there have been significant attempts to pay for reviews, you may see a
warning (like the one below) that some shady practices may be at play.
The alert will be removed from the business’s Yelp page
after 90 days (unless we uncover any renewed efforts to mislead consumers).
Initially, nine businesses will have the consumer alert message posted on their
profile page, but the company will be posting alerts like these on an on-going
basis, as warranted.
Why are we doing this? We want to make sure consumers are
making informed decisions. Yelp’s automated review filter is working around the
clock to flag these types of biased reviews, and we believe that you deserve
the right to know when this type of activity is taking place behind the scenes.
As efforts to game the system continuously evolve, so do our
methods for combating it. An independent Businessweek report confirmed the
success of Yelp’s efforts to protect consumers. The article details the efforts
of a Texan business owner who purchased 200 online reviews in an attempt to
artificially bolster his business’s online reputation. The report found that
Yelp’s review filter returned “impressive results” catching every purchased
review, while the shill reviews remained up on seven other review sites.
Beyond alerting consumers to attempts to purchase reviews,
the next step will be to let consumers know if a business has had a large
number of reviews submitted from the same Internet Protocol (IP) address, which
can be a helpful indicator that they lack authenticity. While the review filter
already takes this type of information into account, we believe that consumers
also have a right to know if this activity is going on.
To help put this in perspective, the large majority of
businesses on Yelp play by the rules and work tirelessly to provide the best
customer service and products to their clients. We salute their efforts and
entrepreneurship. They inspire us to work even harder to protect the site from
faux reviews, so that they have a fair opportunity to bask in the glow of their
Rest assured we are not going to let a few bad apples spoil