Topic: Reviews

Online reviews can lead customers to your business and provide opportunities to improve and grow in ways you might not have realized before. Knowing how to manage and respond to reviews is vital to building your business reputation and customer loyalty. Learn the secrets to unlocking the potential of your reviews here.

43 posts in Reviews

Businesses

Why Chef JJ Johnson changed his business model based on reviews

February 1, 2024

At the fast-casual rice bowl chain FIELDTRIP, James Beard Award winner Chef JJ Johnson constantly evolves his business model to better serve the community.

Community

Yelp’s new review Recognitions celebrate contributors in the categories they’re most passionate about

January 30, 2024

Our passionate community of contributors is what helps tens of millions of people find great local businesses on Yelp. To celebrate you and your helpful reviews, today, Yelp is announcing…

Featured Image – 1600 x 950 (16_9.5) (2)

News

Yelp releases a series of new discovery, contribution, services and AI-powered features

January 30, 2024

Yelp is introducing more than 20 new updates that enhance the Yelp experience for our community of consumers and business owners, including: Reflecting back on 2023, we released more than…

Businesses

5 steps to building customer confidence

January 18, 2024

The owners of Oakwell Beer Spa share how they educate first-timers and deliver on their promise to provide relaxation for all.

Businesses

How to get Yelp reviews without asking

January 5, 2024

Instead of asking for reviews, inspire customers to review your business organically by using these five strategies.

Community

Top 100 places to eat in the Central Valley – North

December 12, 2023

The Central Valley – North’s food scene is just as bounteous as the 1.88 million acres of farmland that surrounds it. Between our great fast casual restaurants, refined sit down…

Businesses

How a solopreneur maintains a perfect 5-star rating on Yelp

September 22, 2023

Trickery owner Aaron Rabkin shares the magic behind his solo business, which has maintained 100% 5-star reviews over six years of operation.

Yelp index of Consumer Alerts will now show Compensated Activity Alerts and Suspicious Review Activity Alerts

News

Yelp publishes an index of Compensated and Suspicious Activity Consumer Alerts recipients and releases survey findings on what makes reviews trustworthy

September 20, 2023

In a world where access to information can feel endless, online reviews have changed how we shop, dine and make important spending decisions. However, the reliability of information on the…

News

FTC economist finds Google and Facebook have inflated reviews for low-quality businesses

September 13, 2023

Key Findings From “Do Gatekeepers Develop Worse Products? Evidence from Online Review Platforms” This week, trial began in a case brought by the Justice Department, joined by dozens of states,…

Businesses

Inside an e-commerce expert’s review response strategy

August 31, 2023

Alok Ahuja, CEO and co-founder of Trexity, explains how he uses feedback to improve his local delivery company and shares his tips for responding to reviews.

Businesses

Overcoming the intimidation hurdle for first-time customers

August 24, 2023

Carmen Sturniolo, owner of Ambitious Athletics, takes the intimidation factor out of fitness by having consistent conversations with customers.

Businesses

A Yelp Elite and Community Manager answers your burning questions about reviews

July 27, 2023

Cincinnati Community Manager and Yelp Elite Bailey Dixon answers business owners’ burning questions about Yelp reviews and the people who write them.